Policies


Website Hosting Policies

I offer website and email hosting packages using reliable internet servers that offer many different plans for all your needs including shopping carts, databases, add ons and more.

If your account is not paid in full and your website hosting is due I will not renew your hosting package or email accounts unless you have paid your balance in full for your website hosting in advance of the due date. If you do not pay in advance and your domain name is not renewed and there is a good chance someone could purchase your domain name.

Registering Your Domain Name

I recommend that I set up your domain name and website hosting package if I am also designing your website. This makes everything easier for all involved. This also ensures I remind you 1 month in advance when your website hosting and domain name come due so you don’t accidentally let it to expire and have someone else register and gain control of your domain name. This also ensures if there are any issues with the website, domain name, email accounts or hosting that you only have to deal with one company.

It’s also a good idea to register a few variations of your domain name either with different extensions such as .net, .co, .biz, .org, .ca, .us etc. or a slight variation of your company name.

Marketing Your Website & Monitoring Your Web Statistics

How will people find out about your website? It’s not good enough to build a site and hope someone will come. You need to to draw visitors to your site on a regular basis. If you don’t promote your website no-one will see it. I offer a number of different ways of advertising and promoting your website using social media sites and more.

Ideally you should have an analytics & statistics report set up so you can find out where your traffic is coming from, keywords, search engines and other sites driving traffic to your site. I offer weekly, monthly, one-time and specialty emailed reports.

Logos and image formats

They would be best sent as vector format (.eps, .ai, .pdf, .svg) so we can resize them as necessary. The next best would be a high .dpi .jpg, .gif or .tiff. It is the clients responsibility all images I receive for use do not infringe any copyright laws. Please do not take images off the web without checking with the owner of the images first. This is illegal and unethical. If you need images we can provide stock images for you for an extra fee. You must have written permission to use any images that appear on your website if they are not provided by Stephanie Kriza.

Project Time Frame

The client agrees to provide written approval or emailed approval of this submission before any work is started, as a Letter of Agreement between the client and Stephanie Kriza regarding the work outlined in the Project Proposal (Estimate). Project completion date varies.

Payment

The client agrees to pay a non-refundable 50% deposit of the quoted amount to commence any project, with the balance payable prior to delivery. If the work time exceeds 4 calendar weeks in duration, The client agrees to a progressive payment of 50% of the balance per month until the conclusion of the project, with any outstanding amount payable in full upon delivery. We do not release designs unless the work is paid in full.

Extras not included in original quote

This is defined as any work involving any addition to the list of items defined in the Project Proposal (Proposal) or changes to all pieces of finished artwork after sign off by an authorized representative of the client.

Liability regarding copy and images provided

It is agreed that all work and materials provided for the client by Stephanie Kriza may be lawfully used by the client without infringing upon the rights of others or any copyright trade secret, patent or trade mark rights of a third party. All art work and photos etc. provided by the client to be used in the clients promotional items must not infringe on any copyright laws. The client is to be held solely responsible for any copyright infringement.

Final approval of artwork

The client is to proof read and approve all final copy before any production of artwork takes place. The email verification of the Client’s Representative shall be conclusive as to the approval of all artwork prior to their release for printing, implementation or installation. While Stephanie Kriza takes care to avoid errors, we do not accept responsibility for typographical errors, spelling mistakes, or incorrect information on any project approved by a client. No refunds or reprints are given after a final approved design has gone to print due to oversights by the client’s proof reading.

Copyright

Once Stephanie Kriza has been paid in full for all services rendered, the client will have the exclusive right to retain and reproduce any artwork, manuals, information, material reports and other output which is produced from the performance of the work outlined in this submission on page 1. It is agreed that Stephanie Kriza hereby assign to the client, upon written confirmation of this submission, all rights title and interest in the future copyright of any artwork, manuals, information, material reports and other output which is produced, extended or modified during the performance of the work outlined in the Project Proposal. This granting of copyright does not extend to the use of design proposals submitted but not approved by the client for the work outlined. Until final payment is received, Stephanie Kriza retains full ownership of all artwork and website architecture. Stephanie Kriza reserves the rights to certain elements used to create your images including fonts, patterns, stock images, textures, colour palettes and other non exclusive items.

Other than for the promotional use, all services provided shall be for the exclusive use of the client’s said purposes only. Designs may not be used for other promotional items, websites or printed materials without permission. Upon payment of all invoices, reproduction rights for all approved final designs created by Stephanie Kriza shall be outlined in the Project Proposal. For additional usage, price will be assessed as needed.

Website design credit

Stephanie Kriza reserves the right to place a small credit on printed material exhibition displays, advertisements and/or on Kriza Advertising & Design’s own website and/or on the client’s website. This will be in the form of a small logo or line of text placed at the bottom of the main (home) page.

The c also agrees to allow Stephanie Kriza to place websites and other designs, along with a link to the client’s site on Stephanie Kriza’s own website for promotional purposes.

Website design changes

Once the website design is completed, Stephanie Kriza will provide the customer with the opportunity to review the resulting work. Stephanie Kriza will make one set of minor changes at no extra cost within 14 days of the start of the review period. Minor changes include minimal text changes and small adjustments to placement of items on the page. It does not include changes to images, colour schemes or any navigation features. Any minor changes must be sent by e-mail to steph@krizadesigns.com. Stephanie Kriza will consider that the client has accepted the original draft, if no notification of changes have been received from the client, within 14 days of the finished product.

Confidentiality

It is agreed that Stephanie Kriza shall not at any time divulge any of the confidential affairs of  the client or any of its clients or associated companies to anyone without the written consent of the client.